Knowledge Unlatched Privacy Policy

We appreciate your interest in Knowledge Unlatched. At Knowledge Unlatched, the privacy of our visitors is of extreme importance to us. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and how we deal with it when you visit our website and/or use our services. Knowledge Unlatched GmbH is registered at Wartburgstrasse 25a, 10825, Berlin, Germany (“Knowledge Unlatched or”we”).

I. What does “personal data” mean

Personal data means any information relating to an identified or identifiable natural person, e.g. your name, address, telephone number, email address or date of birth. Non-personal data, on the other hand, are information that cannot be connected to a natural person, e.g. the number of users visiting our website or any other kind of aggregated information.

II. What data we collect

In order to operate Knowledge Unlatched, we need to collect and process certain data, including personal data. The type of data we collect depends on what services you are accessing and using, as explained below.

1. Visiting our website

When you visit our website, we will collect and store data in the following ways:

1.1 Log files

Whenever our website is visited, our web servers automatically collect and store certain information in what is known as log files. A log file contains the following information: the requested URL, timing and sometimes additional information or errors from the server.

1.2 Cookies/pixels

We and our partners use various technologies to collect and store information when you visit our website and use our service. This may especially include cookies (small text files stored locally via your browser on your device) or similar technologies to identify your browser or your device.

a) Cookies help us with remembering where you are up to for your next visit.

b) In addition, we use various third party services that involve the use of cookies and/or similar technologies, namely: Google Analytics and Intercom. Google Analytics is a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). It sets one or more analytics cookies. Google uses such cookies to help us analyze how users use our website and services. The information generated by the cookie(s) about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. The IP address will, however, be truncated and therefore anonymized before transmission. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet activity in connection with the use of the website. Google will not associate your IP address with any other data held by Google. More information on data protection in respect of Google Analytics is available at and details about how to opt out can be found at Intercom is a cloud-based service offered by Intercom, Inc., San Francisco, USA, for providing you with user support, and us with an additional means to communicate with you upon your request as well as with additional web analytics. Intercom uses cookies as well as other technologies (beacons, local shared objects etc.) in order to provide its services. The Information on the usage of our website as well as the support widget provided by intercom includes the IP address that has been assigned to your device at the time of your visit, as well as information such as browser type or the webpage you were visiting before you came to our website. More information on data protection at Intercom, Inc. is available at You may refuse the use of cookies by selecting the appropriate settings on your browser. If you want to disable the use of cookies generally you can set your browser to reject and block any new cookies (also, you can delete existing cookies, of course). Details about how this can be done in your browser can be found, for instance, in your browsers’ help section. However, please note that, if you set your browser to automatically reject cookies, you might no longer be able to use all features of our website and services.

2. Contacting us

When you get directly in touch with us via our general contact channels, e.g. via email or Intercom, we will collect and store the data (including personal data) you provide us with during the communication in order to adequately respond to, and further manage, your request. In particular, this may, as applicable, apply to your email address, your name, your query including the information embodied in it.

3. Registering and logging in

If you enter into a contract with us and/or register as a user on our website, we collect and store all data (including personal data), that have been provided by yourself during the registration process and/or under the contractual agreement. This data may, in particular, include your name and email address.

III. How we use data we collect and store

We use personal data provided by our users and/or customers only in order to provide our services, for contractual purposes and for responding to our users’ enquiries. When you contact us, we keep a record of your communication with us in order to help solve the respective issue. For example, we use your email address to send you your registration confirmation (via a double opt-in method) as well as to later contact you about matters concerning your user account and/or with regard to contractual matters.

Data we receive as a result of cookies or pixels is used for categorical, geographical, and behavioural device and optional site visitor targeting. Data we receive by the use of cookies will also be used in order to operate the website and to offer our users an easier possibility to login and to improve your user experience and the overall quality of our services. For the purpose of offering our users a safe and user-friendly service we use data collected in our log files to learn about how users generally use our service. In addition, data in log files helps us to analyse and fix technical problems we and our users may experience with the availability and performance of our website.

We will not disclose or share personal data with third parties, except our agents and sub-contractors who assist us in running our business, including the website, or provide related services, and who are subject to appropriate security and confidentiality obligations; group companies on a confidential basis for our internal administrative, billing and other business purposes; in the event that the whole or a substantial part of our business is sold to or integrated with another business, with our advisers and any prospective purchasers (and their advisers); in such other circumstances for which you have given your consent; if and to the extent necessary for the performance of the contract we have with you or in order to enforce any claims we are entitled to; if we are required by law or ordered by a court to disclose such information.

IV. Newsletter

If you register to receive our email newsletter the name and the email address you provide when registering will be used for sending you the newsletter (see below). Our newsletter will not advertise third party services, but, given that it is the purpose of our newsletter to inform you about Knowledge Unlatched and all things related to it, one may consider the newsletter to be an advertisement for our service. You may unsubscribe and thereby withdraw your consent at any time by using the respective link at the bottom of each newsletter or by contacting us directly. In the latter case, please use the contact details provided in section V. below.

We use the newsletter provider Sendgrid to maintain our subscriber list and send out the newsletters. Sendgrid is operated by The Rocket Science Group, LLC, Atlanta, GA 30318, U.S.A. Your email address will be transmitted to, and used by, Sendgrid for these purposes. Sendgrid offers tools to analyse certain indicators in relation to our newsletter (e.g. on conversion rates, click-outs etc.) that allow us to better understand if our newsletter works for our subscribers. These analyses are group-related and not used for individual evaluation. You can find more information about Sendgrid and data protection at Sendgrid here:

V. Your rights of access

Upon your request we will provide you with confirmation as to whether or not personal data relating to you are being processed and information at least as to the purposes of the processing, the categories of data concerned, and the recipients or categories of recipients to whom the data are disclosed; and/or information on the personal data undergoing processing, and of any available information as to their source.

Further, we will, upon your request, rectify, erase or block all or part of your personal data if the data or, as the case may be, the processing of the data do not comply with the applicably statutory provisions, in particular because of the incomplete or inaccurate nature of the data; and/or notify any third parties to whom your personal data have been disclosed of any rectification, erasure or blocking carried out in compliance with the preceding paragraph, unless this proves impossible or involves a disproportionate effort on our part. For any such requests, please email at, or write us to Wartburgstrasse 25a, 10825, Berlin, Germany.

VI. Data Controller

Knowledge Unlatched processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR. Knowledge Unlatched which you enter an agreement with when using Knowledge Unlatched’s platform, will be the controller for data collected under section II.

VII. Other

If you provide personal data to us about someone else (such as one of your colleagues) you must ensure that you are entitled to disclose that information to us and that, without our taking any further steps, we may collect, use and disclose that information as described in this privacy policy. In particular, you must ensure the individual concerned is aware of the various matters detailed in this privacy policy, as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our information disclosure practices, the individual’s right to obtain access to the information and the consequences if the information is not provided (such as our inability to provide services).

Because the Internet infrastructure is global, the information you provide may be transferred to countries outside the country in which it was collected and that do not have similar data protection legislation. However, we have taken the steps outlined in this privacy policy to try to improve the security of your information. By using the services, you consent to these transfers.

Contact for questions: if you have any questions about our data protection procedures, please contact us by email at

Last amended: May 2018